Our cookie policy

This website uses cookies and similar technologies to collect data from your device. Like many financial services businesses, we need to collect this data for the website to operate, but we also use it to provide the best experience, deliver service messages, understand how you use our website, provide social media features, personalise content, and deliver adverts.

What are cookies

Cookies are small files that websites place on the device you are using to browse the site. Cookies are commonly used to record some aspect of your visit to a site, such as choices you have made or preferences you have set during your visit.

We use cookies to do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences and generally improving your browsing experience. They can also help ensure that ads you see online are more relevant to you and your interests. We also use similar technologies such as pixel tags to undertake these tasks.

We use cookies to:

  • Ensure your security and privacy when in our secure sites
  • Store login details for our secure sites
  • Temporarily store input information in our calculators, basket, illustrations, and demonstrations
  • Provide you with ads that are more relevant to you and your interests, improve our targeting and enhance your journey through our sites
  • Improve our understanding of how you navigate through our sites so we can identify improvements
  • Evaluate our sites’ advertising and promotional effectiveness; and
  • We use both our own (first-party) and third-party cookies to support these activities.

The types of cookies used on this website fall into one of four categories – strictly necessary, performance, functionality and targeting. Below is a summary of the types of cookies we use and why we use them:

Strictly necessary

These cookies are essential for our online services and tools to work. They collect or record information that we need to make our site work.

Other important jobs they do are:

  • Help you navigate around the site, and your 4MyPlans or 4MyScheme account
  • Allow you to log in or access private areas of our site
  • Storing information for e-billing.

These cookies only last for a single browsing session – when you leave our site, they are removed.


These help us to ensure that the website is working properly and fix any errors. These also tell us how people are using our website, and this lets us implement new ideas to improve our products and services.

  • Performance cookies do not identify you personally and are not linked to any other personal data we store about you.
  • The information collected using these cookies is anonymous and cannot be used to identify an individual visitor.


These cookies allow us to provide you with enhanced features and personalisation. Functionality cookies allow us to provide you with enhanced features that need to remember your preferences and choices, such as your username, language, or region. If you do not allow these cookies, then some or all of these functions may not function properly. Uses for this type of cookie include:

  • Help to provide services or to remember settings to improve your visit.
  • We use Functionality cookies primarily to identify whether and when you have visited our sites previously.

The information we store in these cookies is encrypted so that only we can read it.


Targeting cookies permits us – through our third-party service providers – to identify whether and when you have seen or clicked on a particular Broadstone advertisement on a third-party website. These cookies remember that you have visited our site as well as what interested you on our site, such as the pages you viewed.

They do not store directly personal information but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less personalised advertising.

These cookies are also used to limit the number of times you may see advertising content and to tailor the messaging we serve you. They may measure brand awareness and effectiveness, and to help us understand the value of that advertising on your relationship with Broadstone.

Setting your preferences

You can control how non-essential categories of cookies are placed on your device using the cookies privacy preferences  overview settings.

Cookie Settings

Using the preference settings, please indicate the categories you wish to consent to using and then click “Save preferences” to retain your preferences for future visits. You can change these preferences at any time by clicking on the cookie policy link on our website.

If you choose to refuse or delete cookies, some, or all of the functions on our website(s) may not be available to you.  If you use multiple devices to access our website(s) you should ensure that the browser on each device is adjusted to suit your cookie preferences.

If using your browser to manage cookies, the cookies preferences you set in your browser will replace any you set on a single website. For example, if you run an ad blocker on your browser, you won’t see product ads that are tailored to you, even if you have accepted cookies. The procedures for managing cookie preferences differ from browser to browser. If you change the settings on your web browser or delete your cookies, you will be requested to provide your consent again the next time you visit our website.

Keeping your personal information safe

Our cookies do not store personal information such as your name, address, phone number or email in a format that can be read by others. The cookies we use cannot read or search your computer, smartphone or web-enabled device to obtain information about you or your family, or read any material kept on your hard drive.

We do use a small number of cookies that store encrypted versions of information where you have asked us to, such as the ‘Remember me’ function that allows us to remember your Account username for subsequent visits. However, this is encrypted so that only Broadstone can read this information. The website that places a cookie owns that cookie. This means only that website and other sites that it has agreed to share information with can read the information stored using a cookie.

Links to sites provided by others

If you follow a link from our website to another website, please be aware that the owner of the other website will have their own privacy and cookie policies for their site. We recommend you read their policies as we are not responsible or liable for what happens at their site.

More information about cookies

You can find out more about managing and switching off cookies at the independent website: All About Cookies.

If there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However, if you are still looking for more information you can contact us via our contact page or Email: corporate@broadstone.co.uk or Phone: 020 3869 6900.


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Contact Details

100 Wood Street

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